Customer: Any company who need to outsource their customer support, or who wants to buy a good customer support software.
Our service:
- Receive customer support services for your company.
- Have trained support staffs to answer for you, using the answer scripts you give.
- Have advance software system to support our staffs.
- Your company’s support staffs can use the system to answer, if they would like to.
What you need to give us:
- One email account.
- Answer scripts.
More details:
Easy data historization
Our software is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value.
Escalations
Would you like to ensure your clients an individual escalation or solution time limit? Our software will help you to adhere to your agreements and their evaluation
Chat
It’s worth to be quick: Customer requests can be solved seven times faster via our chat than via email.
Your own overview
Create individual overviews – especially for your different teams. The admin is able to define numbers, names, columns, attributes and authorizations.
Phone
The API helps you to integrate your telephone system into in- and outgoing calls. Clients are picked and shown via their telephone number and outgoing calls can be initialized by click.
Multilingual
Our Web-App supports nine languages. You only have to choose the preferred language for your user interface.
Tasks
Our software supports multitasking: Your agents are up to open and edit several documents (tickets, user, organization) at once without switching between browser windows.
Autosave
No need to be scared of closing without saving. The current progress is being saved automatically and work can be continued on other devices.
Standard Answers
Our software is comfortable: With the aid of our flexible text modules, customer requests can be solved more efficiently.
Permanent marking
You wish to mark important sections for the whole team? Our software supports the permanent marking of important sections in order to provide indication for your colleagues.
Full-text search
Looking for the needle in a haystack? No problem with our software. Our full-text search doesn’t only browse tickets but also their attachments. And this with full power: The search within 40 GB of data for example takes only up to three seconds.
Twitter integration
The world’s talking about you? We guarantee your attention. You can answer immediately via status updates or message.
Security
Play it safe with our software: We support different guidelines for keywords, device-logging and two-factor-authentication.
Customer interface
Customers are able to track the current editing at any time via the customer interface and can provide further information easily.
VIP
Our software shows you who’s important. Via the VIP-feature important clients can be “marked” and will be presented marked in the interface.
External authentication
Our software is up to date. It’s possible to log in via Twitter, Facebook, LinkedIn or Google via OAuth.
With our Happy360 support, your customers will be happy and you can control the entire process anytime.
AbnAsia.org Software. Faster. Better. More Reliable. +1-669-999-6606 +84-945-924-877 [email protected]
